Privacy Policy

Congressional Towing & Transport Privacy Policy


Privacy Policy forCongressional Towing & Transport Inc VoIP + SMS Service

Last Updated: July 26, 2025

This Privacy Policy describes howCongressional Towing & Transport Inc ("we," "us," or "our") collects, uses, and discloses information in connection with your use of our VoIP (Voice over Internet Protocol) and SMS (Short Message Service) communication services, including when integrated or used in conjunction with third-party platforms like RingCentral (collectively, the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

1. Information We Collect

We collect various types of information to provide and improve our Service, including:

a. Information You Provide Directly to Us:

  • Account Information: When you register for our Service, we may collect your name, email address, phone number, company name, billing address, and payment information.

  • Contact Information: If you import or manually enter contacts, we may collect names, phone numbers, and email addresses of your contacts. You are responsible for ensuring you have the necessary consent to provide us with this information.

  • Communication Content: When you use our VoIP and SMS features, we process the content of your communications (e.g., voice call audio, SMS text messages). We do not typically store the content of calls or messages ourselves for long periods unless explicitly requested by you (e.g., call recording feature, message archiving) or required for service delivery, troubleshooting, or legal compliance.

  • Support Information: If you contact us for support, we may collect information related to your support inquiry.

b. Information We Collect Automatically:

  • Usage Information: We collect information about how you use the Service, including call logs (date, time, duration, caller/recipient numbers), message logs (date, time, sender/recipient numbers), features used, and interactions with the Service.

  • Device Information: We may collect information about the device you use to access the Service, including device type, operating system, unique device identifiers, and mobile network information.

  • Log Data: Our servers automatically record information that your browser or device sends whenever you use our Service ("Log Data"). This may include your IP address, browser type, pages viewed, and the time spent on those pages.

  • Location Information: With your permission, we may collect precise location data from your device to enable certain features (e.g., emergency services routing). You can disable location services at any time through your device settings.

c. Information from Third Parties (e.g., RingCentral):

  • When you integrate our Service with a third-party platform like RingCentral, we may receive certain information from them to enable the integration and provide our services. This information may include call records, user IDs, extension numbers, and other data necessary for interoperability, subject to your settings and the privacy policies of those third-party services.

  • We recommend reviewing the privacy policies of any third-party services you use in conjunction with our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: To operate, deliver, and ensure the functionality of our VoIP and SMS features, including routing calls and messages, connecting to emergency services, and managing your account.

  • To Improve and Personalize the Service: To understand how users interact with our Service, troubleshoot issues, develop new features, and enhance user experience.

  • To Communicate with You: To send you service-related announcements, updates, security alerts, and support messages.

  • For Billing and Account Management: To process payments, manage subscriptions, and send invoices.

  • For Security and Fraud Prevention: To protect our Service, our users, and others from fraud, abuse, and illegal activities.

  • For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and governmental requests (e.g., E911, CALEA).

  • For Analytics and Reporting: To perform data analysis, research, and generate aggregated and anonymized usage statistics.

  • With Your Consent: For any other purpose disclosed to you at the time of collection or for which we obtain your consent.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Your Consent: We may share your information when you give us explicit permission to do so.

  • Service Providers: We engage third-party companies and individuals to facilitate our Service, such as hosting providers, payment processors, analytics providers, and customer support platforms. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Third-Party Integrations (e.g., RingCentral): If you integrate our Service with third-party applications or platforms, we may share information as necessary to enable such integrations and services, subject to your permissions and the third party's privacy policy.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (d) protect against legal liability.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including business or research.

  •  If personal information is shared with third parties, SMS consent or phone numbers for the purpose of SMS aren't shared.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

  • Call and Message Logs: We retain call and message logs for a period necessary for billing, troubleshooting, and compliance, typically 12 months, unless a longer retention period is required by law or specified by your service plan (e.g., for call recording features).

  • Communication Content: We generally do not store the content of calls or SMS messages long-term, unless specific features you enable (like call recording or message archiving) require it, or it is necessary for legal compliance or service delivery (e.g., messages temporarily held for delivery).

  • Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate your account or for legal compliance.

5. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access/Correction: You may access and update certain account information through your service portal or by contacting us.

  • Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

  • Location Services: You can disable location services on your device if you do not wish to share precise location data.

  • Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Objection/Restriction: You may object to the processing of your personal data or request restriction of its processing in certain circumstances.

To exercise any of these rights, please contact us at cttautodispatch@gmail.com.

6. Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Third-Party Links

Our Service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Messaging frequency may vary.

  • Message and data rates may apply.

  • To opt out at any time, text STOP.

  • For assistance, text HELP or visit our website at https://congressionaltowingandautotransport.net

  • Visit https://congressionaltowingandautotransport.net for privacy policy and for Terms of Service.


10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: admin@congressionaltowingandautotransport.net

  • By mail: 7406 WESTMORE RD, ROCKVILLE, MD  20850